Last Updated: August 27, 2008

Exchange Technical Library (ETL)

The Exchange Technical Library is a resource for departmental System Administrators and Helpdesk staff. While some end users may find this information useful, it is written at a technical level and may not contain enough detail to be generally helpful. It assumes technical familiarity and comfort with Windows and campus computing.

All of these documents are in pdf format. The date in parentheses following the document name indicates the last time this document was revised. Check back often for new revisions and new documents.

General Technical Information

iPod Touch and iPhone: Connecting to the ITCS Exchange Service — leaving this site

	Both devices now support Exchange. User Document

iPod Touch and iPhone: Connecting to the ITCS Exchange Service (08/27/08)

	Administrator Document for Connecting iPod or iPhones to the ITCS Exchange Service.

Windows Mobile: Connecting to the ITCS Exchange Service (08/27/08)

	Administrator Document for Connecting Windows Mobile devices to the ITCS Exchange Service.

Blackberry: Connecting to the ITCS Exchange Service (08/27/08)

	Administrator Document for Connecting Blackberry's to the ITCS Exchange Service.

Outlook Web Access Browser Error Fixes (03/27/08)

	This document explains how fix common problems when accessing Outlook Web Access since March 19, 2008.

Critical Information for administrators of users getting new Exchange mailboxes (06/23/08)

	Before creating or requesting an Exchange mailbox for a user, it is important to understand a few things about the Exchange deployment at the University of Michigan. These are discussed in this one page document.

Outlook 2003 Configuration for System Administrators (05/27/08)

The combination of Outlook and Exchange combination offer many features. This can be both a benefit and a problem. The challenge to Systems Administrators is to understand these choices and to make decisions that provide the best end user experience based on how they use Outlook. ITCS has some basic recommendations for the most common scenarios. The first part of this document will list these recommendations. The second part will go into details about configuring these options.

Exchange Naming Conventions (01/04/06)

ITCS has established the following Naming Conventions to be used with the Exchange Service. Exchange objects include mailboxes and groups and have a user account or an alias name. They also have a Display Name, which is what appears in the Global Address List. It is important to adhere to these naming conventions whether you are creating Exchange mailboxes for your users (Self Serve) or requesting them from ITCS (Full Serve).

Exchange ActiveSync Configuration for System Administrators (09/25/06)

Exchange ActiveSync is an application that enables you to synchronize your e-mail messages, calendar, and contacts lists in your Exchange Server 2003 mailbox with Microsoft Windows Mobile-based devices such as Pocket PC Phones and Pocket PC PDA with wireless Internet. The Palm Treo 650 and 700p which use the Palm OS also includes a version of Exchange ActiveSync, but with limited features. Exchange ActiveSync is native on the devices that support it and does not need to be purchased or installed. This document outlines configuration procedures for common devices that support Exchange ActiveSync.

Changing the Display Name for Exchange Users (06/23/08)

A User Display Name is an Active Directory attribute of the form "last_name, first_name". For example "Jensen, Barbara". By default, a user's Display Name is created from official name information in the U-M Directory. Because the Display Name is used as the primary lookup field in the Exchange Global Address List (GAL), the last name is placed before the first name, much like a telephone directory. The Display Name is also used as a user's email name in the Exchange/Outlook system. Some users want to change their AD Display Name because of how it appears in e-mail. This document tells how that can be accomplished.

Publishing a Calendar to the Web for Anonymous Access (11/29/08)

Sometimes you may want to publish a calendar for anyone to view. Perhaps you're using an Exchange calendar to schedule a conference, or want to make the availability of a meeting room public. You can accomplish this by publishing an Exchange calendar to the web. For an example of such a calendar, see the LAN/NOS Event Calendar. This requires a few steps, both at the Exchange server and by the owner of the calendar.

Exchange Calendar Only User Mailbox Configuration for System Administrators (06/02/07)

	An Exchange Calendar Only User Mailbox will be useful to people that want Exchange calendars, but prefer to use another e-mail package. Exchange was never intended to be used as a Calendar Only solution, but with some special configuration it can be made to work that way.

Avoiding data loss when using Entourage during a mailbox move (04/19/07)

	In some cases moving a mailbox that is being accessed by Entourage can result in lost items (e-mail, calendar items, contacts). In order to avoid this situation, we recommend the following action be taken in advance of moving an Exchange mailbox accessed via Entourage.

Using Department Mailboxes (01/05/06)

	This document provides some information relevant to using Department Mailboxes in the University of Michigan e-mail environment.

How to Change Password Using Outlook Web Access (01/05/06)

	Users with Exchange mailboxes can change their Windows/Active Directory passwords using OWA.

Understanding & Configuring Mailbox Access Delegation in the UMROOT Forest (06/19/06)

Each user has a single mailbox on an Exchange Server and that user is considered the owner of the mailbox. However, there are several scenarios that require that other users have access to mailboxes other than their own. This includes resource mailboxes (such as conference rooms) or assistants who need to manage items (such as the calendar) in another user's mailbox. The process of delegation allows for these types of scenarios.

The Out of Office Assistant (09/21/05)

	Outlook has an Out-of-Office Assistant available to assist the user with configuring automated out-of-office messages. The user must login to Outlook to configure these settings.

Undeliverable Messages and What to do about them (09/03/05)

	Many things can cause undeliverable messages in Exchange. This document covers some of the more common causes and what can be done to troubleshoot and alleviate them, including: Failure to deliver mail to the Exchange Mailbox Problems with the LegacyExchangeDN Resetting the Outlook Name Cache Resetting the Outlook Address Book

Microsoft Office 2004 for Mac Resource Kit (link to download)

	This Microsoft document discusses Office 2004 SP2 features extensively. You'll want to look at the chapter titled "Working with Exchange Server" for accessing an Exchange Server from your Mac. This document describes Entourage and other options from Microsoft for connecting to Exchange.

Escalating Exchange Problems (08/24/05)

	This document provides guidance for Departmental System Administrators and Support Staff in troubleshooting and supporting their users' use of the Common Campus Exchange Service.

Recover Deleted Items (12/28/05)

	The ITCS Exchange service stores all deleted items for up to three days before purging them. Files deleted in the normal way (i.e. sending to the "Deleted Items" folder and then emptying that folder either manually or automatically when closing Outlook) are easily recovered.

Creating an Email Group that can be managed through Outlook (12/28/05)

	This document explains how to create an email group where the membership can be managed by a department admin through Outlook.

UNIX PINE Setup process to access Exchange Mail Account NEW! (03/20/08)

	This document describes how to set up Pine using the UMCE Login Service to access your Exchange email account. This applies to accessing Pine with Exchange 2003 or Exchange 2007 mailboxes after March 2008.

Configuring Outlook Express for the ITCS Exchange Service UPDATED! (4/22/08)

	Set up Outlook Express for secure IMAP. The configuration of other secure IMAP clients should be similar.

Hardware Design for the UM Campus Exchange System (08/24/05)

	The campus Exchange Cartel was asked to design an Exchange 2003 system to support 6000 users with 400MB mailbox quotas. The drivers for the design are high performance, scalability, high availability and reliability. The proposed design meets all of the above criteria. The design includes 2 front end servers and a 6 node cluster of 4 active mailbox servers and 2 failover nodes.

Migrating to Exchange

Migrating from Eudora to Exchange (contributed by ITCS)

	This document is designed for system administrators and advanced Eudora users who are converting to the Exchange server. It provides valuable information on importing e-mail and address books from Eudora to Exchange.

Information for Self Serve customers only

Exchange Administration for OU Admins (10/12/07)

This document is provided as an accompanying guide to Exchange Admin Essentials, outlining particular details department administrators need to know to administer Exchange user accounts, department mailboxes, calendar resources, and email groups in the ITCS Exchange service. This document assumes that you have a delegated OU in the UMROOT domain, have an OU Admin account and have at least one computer or server joined to the domain. Table of Contents: Installing the Exchange Tools Creating Exchange Mailboxes and Email Groups The Exchange Service OU structure in Active Directory Exchange Mailbox Deprovisioning

Permissions Summary for Exchange Self Service Admins (08/25/05)

	Exchange self service admins are delegated permissions to perform many common Exchange related tasks. Microsoft has not made it easy for us to delegate permissions so that admins can do the work they need to do, but not more than that. These permissions are assigned through four separate mechanisms.

Exchange 2007 Information (NEW!)

How to Install Exchange 2007 SP1 Management Tools (01/07/08)

	This document explains how to install the Exchange 2007 SP1 Management Tools.

SMTP and IMAP Configuration for Exchange 2007 (01/24/08)

	Information on configuring SMTP and IMAP with Exchange 2007 CAS servers

AutoConfiguration for Outlook 2007 and Exchange 2007 (01/24/08)

	Understanding and configuring Outlook 2007 autoconfiguration with Exchange 2007 mailboxes.

Resource Mailboxes in Exchange 2007 (09/19/08)

	Understanding Resource Mailboxes, Rooms and Equipment, in Exchange 2007.

Creating Exchange 2007 Unified Messaging Mailboxes for Self Serve Admins (07/16/08)

	Creating Exchange 2007 Unified Messaging Mailboxes for Self Serve Admins.

Flowchart for Enabling Exchange 2007 Voice Mail (03/21/08)

	Flowchart for Enabling Exchange 2007 Voice Mail.

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