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ITCS Services
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4-HELP and Online Consulting
ITCS offers professional technical assistance via telephone and e-mail for help with computer problems for faculty, students and staff. Consultants provide a wide range of assistance from e-mail to uniqname and password and antivirus topics.
Account Management
The ITCS Accounts office provides walk in and telephone help with computing accounts, subscriptions, uniqnames, passwords, and ITCS billing questions for faculty, students and staff.
Accounts Office
The ITCS Accounts office provides walk in and telephone help with computing accounts, subscriptions, uniqnames, passwords, and ITCS billing questions for faculty, students and staff.
Adaptive Technology Computing Site
The Adaptive Technology Computing Site (ATCS) at the University of Michigan is an ergo-assistive work-study computing environment open to students, faculty and staff. The site is designed to accommodate the information technology needs of physically, visually, learning, and ergonomically impaired individuals.
Arbor Lakes Conference Center
The Arbor Lakes Conference Center provides meeting rooms, state-of-the-art teleconferencing facilities and catering for University department meetings or functions.
Audio/Video Streaming
ITCom provides audio/video streaming to campus. Audio/video producers use this service to support the needs of staff/students and faculty for teaching, learning and marketing on campus and around the world.
Authentication and Authorization (Kerberos authentication)
ITCS has operated an authentication system which uses Kerberos, developed at and maintained by MIT, since June 1990. Kerberos is a particularly secure authentication system which ensures not only that the user is who they claim to be, but also that the service they are accessing is also what it claims to be. Kerberos is also characterized by never sending the users password across the network.
BCP: E-mail
ITCS provides all eligible registered students, faculty and regular staff on the Ann Arbor campus with e-mail and all of the other services included in the BCP at no charge. Mailboxes may be accessed using a variety of e-mail programs (Mulberry or Pine) or over the web (mail.umich.edu).
BCP: Login Service
ITCS provides all eligible registered students, faculty and regular staff on the Ann Arbor campus with login service and all of the other services included in the BCP at no charge. Login service provides a set of machines, the Login Pool, to which users can connect remotely. These machines can be reached by connecting to login.itd.umich.edu using ssh.
BCP: Printing
ITCS provides all eligible registered students, faculty and regular staff on the Ann Arbor campus with printing and all of the other services included in the BCP at no charge. The BCP provides students with 400 pages per term of black-and-white laser printing in the Campus Computing Sites and University Libraries. Color printing is also available in some Campus Computing Sites. The faculty and staff printing allocation is 50 pages per term of black-and-white laser printing.
BCP: Statistics and Computation Service
ITCS provides all eligible registered students, faculty and regular staff on the Ann Arbor campus with Statistics and Computation Service (SCS) and all of the other services included in the BCP at no charge. SCS offers servers and workstations to run computationally intensive or long-running programs. These vary from using mathematical, statistical, and geographic information systems (GIS) programs to compiling and running custom programs.
Backbone
ITCom designs, builds and maintains the campus internet, or backbone. The Backbone Network interconnects numerous networks and facilitates collaboration between users of those networks.
Basic Computing Package (BCP)
ITCS provides all eligible registered students, faculty and regular staff on the Ann Arbor campus with the services included in the BCP at no charge. For a list of services, see the URL below.
Blue Disc and the Internet Access Kits
ITCS creates and distibutes the U-M Blue Disc CD-ROM, which features Windows and Macintosh Internet Access Kits (IAK) that provide the pre-configured software that faculty, students and staff need to connect to the campus computing environment, ITCS services, and the Internet. The Blue Disc also includes anti-virus software, departmental content, plus extra software to enhance Internet usage. It is updated at least annually.
Browser Compatibility Testing
As part of a service to develop end user documentation, ITCS also tests products for usability problems and browser issues related to the application.
Buy/Sell/Trade Marketplace
ITCS provides this free service for students, faculty, staff to use to advertise items for sale, wanted, etc. This advertising medium reaches the entire campus.
CD/DVD Duplication
ITCS can duplicate small orders (less than 300) of CDs for departments. The department requesting duplication must provide a master disc and file for label artwork, if it is desired.
Cable Installation
ITCom can provide all campus communication cabling that may be needed including interbuilding, intrabuilding and intracampus for voice, video and data communications.
Cable Modem Service
ITCom provides the coordination point between university entities and the local cable franchise for cable modem service.
Call Center Services
IT Com provides customer contact centers (sometimes called a Call Center) that allow a department to handle a large volume of calls in an efficient and effective manner. A customer contact center automatically directs incoming calls to the next available agent.
Campus Backbone Network (UMnet)
ITCom designs, builds and maintains the campus internet, or backbone. The Backbone Network interconnects numerous networks and facilitates collaboration between users of those networks.
Campus Computing Sites
Campus Computing Sites provides public access workstations for use by University students, faculty and staff. Users are able to access a wide variety of software and Basic Computing Package services in the sites and classrooms. Sites consists of more than 20 computer centers located throughout campus that are open to the U-M community.
Campus Computing Sites: Adaptive Technology
The Adaptive Technology Computing Site (ATCS) at the University of Michigan is an ergo-assistive work-study computing environment open to students, faculty and staff. The site is designed to accommodate the information technology needs of physically, visually, learning, and ergonomically impaired individuals.
Campus Computing Sites: Applications Consulting
Several Campus Computing Sites are staffed with computer consultants who can answer Basic Computing Package (BCP) and Sites-related computing questions. For consulting times and locations, check with a specific site for more information.
Campus Computing Sites: Computing Classrooms
Faculty and instructors can reserve a computing classroom for regular classes or one-time events. Use of the rooms is governed by Campus Computing Sites Policies.
Centrex Service
Centrex is a telephone service offering from SBC that provides customers with dial tone and allows them to share in a common set of 26 standard features and a common dial plan. U-M has a Centrex contract for a specific Centrex service from SBC that we have integrated with the campus telephone system which has allowed a system-wide 5 digit dialing plan for Ann Arbor. Centrex is typically used for off campus locations that cannot be connected directly to the University telephone switch.
Circuits (Network)
ITCom provides any requested communication circuit such as a Local Area Network (LAN) connection to the backbone, or a point-to-point alarm circuit (which would be used for department security or utilities department network monitoring, for example). Circuits are used to connect communications devices or networks.
Class E-mail Groups
A class listserv is essentially an e-mail group that only the members of a particular class can use to communicate with one another. The Information Technology Central Services (ITCS) Listserver service is provided at no cost. It is recommended that listservs be used for class e-mail groups rather than e-mail groups in the U-M Online Directory because of the greater security and privacy listservs offer.
Computer Repair - Hardware
ITCS recommends the CAEN Service Center for hardware repairs. CAEN provides all U-M departments, students, faculty and staff with repair and maintenance support on Apple and PC machines. All service is performed by qualified technicians. Warranty work requires a dated sales receipt for verification.
Computer Repair - Individual Desktop Support
The U-M Computer Showcase provides for-fee assistance with a variety of software and desktop maintenance and repair problems, including virus scanning and troubleshooting; software installations, including operating system upgrades; hardware upgrades and installations (RAM, network cards, and more);data file back-ups and transfers; and diagnosing and fixing a variety of other operating problems.
Computer Sales: U-M Computer Showcase
The U-M Computer Showcase provides computers and peripherals for personal purchases by U-M students, faculty, and staff. Items are offered at not-for-profit discounts.
Computer Use Policies
All members of the online community at UM are required to adhere to standards of behavior described in the University policy entitled "Proper User of Information Resources, Information Technology and Networks at the University of Michigan." The User Advocate Office is responsible for investigating and handling possible abuses of this policy.
Computer Workshops
IT Education Services provides education and training programs for the U-M community and others. Options include regularly-scheduled workshops, train the trainer services, one-on-one instruction and a variety of custom options to help make learning easier.
Conference Calling
ITCom offers two types of conference calls—"Meet Me" and "Operator Assisted"—to the campus community in addition to teleconferencing. Details about the different types of conference calling can be found at the URL below.
Conferencing on the Web (COW)
The U-M conferencing environment is called C.O.W.—Conferencing On the Web. It's designed for course conferences, with teachers and students in mind, although the information here applies equally well to other types of conferences.
Connected Backup
ITCS administers Connected Backup, which is a Windows workstation backup and disaster recovery service that employs technology from Connected Corporation. It is available to faculty and staff only through their department IT administrator. This service allows Windows 2000, and Windows XP users to easily and automatically backup and recover data on their personal workstation hard drives (desktop or portable).
Consulting Services: 4-HELP and Online Consulting
ITCS offers professional technical assistance via telephone and e-mail for help with computer problems for faculty, students and staff. Consultants provide a wide range of assistance from e-mail to uniqname and password and antivirus topics.
Cosign (Web Authentication)
ITCS administers Cosign, which is a secure single sign-on web authentication for the U-M community. It is part of the National Science Foundation Middleware Initiative (NMI) EDIT software release.
Directory Assistance (Campus Operators)
ITCS operators provide directory assistance for the campus seven days a week.
Documentation
ITCS creates and makes available an online library of end-user documentation to assist users with ITCS services. ITCS consultants also use this documentation to assist users who call the 4-HELP line or write to online.consulting@umich.edu
Domain Name Service (DNS) and Secondary DNS
Hostmaster simplifies computing site administration by handling DNS (Domain Name Service) services, such as the setup of domain name servers and domain name delegation. Hostmaster makes extensive use of the hindsite DNS/DHCP configuration management system. The Domain Name System is a collection of servers on a TCP/IP network. They resolve the text names used by people, such as "itd.umich.edu", into the numbers that computers use, 141.211.100.12. All Internet destinations that can be found by name require an entry in a DNS server.
Dynamic-Host Configuration Protocol (DHCP)
DHCP stands for "Dynamic Host Configuration Protocol" and it is an Internet standard. DHCP's purpose is to enable individual computers on an IP network to extract their configurations from a server (the 'DHCP server') or servers, in particular, servers that have no exact information about the individual computers until they request the information. The most significant piece of information distributed in this manner is the IP address.
E-mail
The university provides an e-mail mailbox to all registered students, faculty, and regular staff on the Ann Arbor campus. The ITCS e-mail services can be accessed in several ways including the web and IMAP and POP clients.
E-mail - Postmaster
Postmaster handles messages from students, faculty, staff and alumni that is sent directly to postmaster@umich.edu. The group also field the "dead letter" rejection messages, which are email messages that for some reason cannot be delivered to their intended recipients.
E-mail Forwarding for Life
E-mail that is sent to eligible students, faculty and staff at their @umich.edu address can be forwarded to any e-mail account they choose. This is because all mail arriving at a @umich.edu address has its uniqname checked in the the U-M Online Directory. The directory contains a forwarding address which is used to forward, or redirect, that mail on to that e-mail forwarding address. Use of the directory for e-mail forwarding means users can keep their @umich.edu address no matter where their e-mail mailbox resides.
E-mail Groups
The U-M Online Directory (UMOD) allows for the creation of collections of names (both local, using uniqnames, and remote, using e-mail addresses) which can be used to send e-mail to a group of people. This is a less sophisticated group mail process than a listserve, but is a little easier to set up.
E-mail Routing
Mail Routing provides a variety of incoming and outgoing mail routing services for University of Michigan e-mail users. Incoming mail to the umich.edu domain is routed through servers which utilize the U-M Online Directory (UMOD) to determine the proper destination for mail sent to "uniqname@umich.edu".
Mail Routing provides an SMTP (Simple Mail Transfer Protool) server for outgoing mail that delivers locally and off campus smtp.mail.umich.edu accepts SMTP, or , connections from users' mail clients, and then routes the users' sent emails to their requested destinations.
Mail Routing also maintains an "MX" server which can be used by departments running their own e-mail systems as a secondary location for mail queuing in the event that the departments primary mail server fails to accept incoming mail.
E-mail Virus Blocking
E-mail is often used to carry viruses across the internet. U-M has filters in place for both incoming and outgoing e-mail to check each message for viral payloads. E-mail messages which are found to carry viruses are deleted without being delivered and without notifying the sender.
E-mail: IMAP
IMAP is the central mailbox storage for e-mail that can be accessed using many different e-mail clients including Mulberry, mail.umich.edu and others.
E-mail: POP
POP mail clients download mail from the central server to your local machine, allowing you to then disconnect from the network to read your e-mail and conserve your dial-in tome.
E-mail: Web
mail.umich.edu gives you secure access to your U-M e-mail from any computer with an internet connection.
Education Services Classrooms
ITCS provides computer-ready classroom laboratories for use to the campus community on a pre-arranged basis.
Exchange Service
A campus-wide service that allows departments to provide a sophisticated email and calendaring solution to their users through an integrated, central offering. This service was conceived by an IT Commons-based discussion between LSA, Engineering, Business School and ITCS and is run and managed by ITCS.
Fiber Leasing
The University has an extensive fiber infrastructure and leases fiber by the foot to departments that have special interbuilding connectivity needs.
FootPrints (MRequest)
In cooperation with the School of Information and LSAIT, ITCS offers a service for managing queues of requests. The service is called MRequest and is built on software called FootPrints. MRequest provides centrally-managed tracking for all incoming requests from multiple channels (phone, email, web, & wireless), self-service online, knowledge management, business rule automation, two-way email management, and reporting.
Help: 4-HELP and Online Consulting
ITCS offers professional technical assistance via telephone and e-mail for help with computer problems for faculty, students and staff. Consultants provide a wide range of assistance from e-mail to uniqname and password and antivirus topics.
Homepage Service
ITCS provides a homepage to all BCP users. A homepage is a publicly-available World Wide Web document. The information on a home page may describe you, your work group, or a student organization. People who have personal home pages often include information about their interests, research, publications, and other professional and avocational data. Groups that have home pages often describe what they do and how to get in contact with them.
Hostmaster
Hostmaster simplifies computing site administration by handling DNS (Domain Name Service) services, such as the set-up of domain name servers and domain name delegations for any U-M affiliate interested in the registration of domain names or site managers interested in centralized DNS/DHCP service.
Infrastructure Services
ITCom provides these services that include all systems and physical plant required to operate voice, video and data services at U-M.
Institutional File System (IFS)
The Institutional File System (IFS) is a central file storage, sharing, and retrieval system that can be accessed from Windows, Macintosh, and Unix computers. Just as the ITCS e-mail service can be accessed from different computers at different locations, IFS lets users access documents and files from different computers at different locations.
Instructional Software Support
ITCS works with faculty members to make specialized software available to students at all Campus Computing Sites, upon request. Sites will install the operating system and software infrastructure and then upgrade, configure, test, and distribute software packages upon faculty request.
Internet Access
The ITCS Software Packaging Group offers the U-M Blue Disc CD-ROM, featuring the Windows and Macintosh Internet Access Kits (IAK). These kits provide the pre-configured software that you need to connect to the U-M computing environment, ITCS services, and the internet. The Blue Disc also includes anti-virus software, departmental content, plus extra software to enhance using the Internet.
Internet Connectivity
There are a vareity of data network connectivity options available to U-M students, staff or faculty in various areas. For information about which is best suited to your needs, visit the ITCom Data Network Connectivity Options for Residences page.
Internet2
"Internet2" refers to both an organization and a network. As an organization, it's a consortium of over two hundred research universities, affiliated organizations (such as Merit), and corporate partners. As a network, Intenet2 is a national and international collection of interconnected high performance networks that allow sites attached to these networks to interact in ways that are not possible using the commodity Internet. The Internet2 networks are a significant advance in networking capability for the research and education community.
KX.509
The KX.509 service provides a client/server application that uses Kerberos to acquire a short-term X.509 certificate. This makes it possible for web-browsers to authenticate a user to any CoSign-protected web services silently instead of prompting the user for a name and password. At U-M, this service can be used
by those who know their Uniqname and Kerberos password.
Kerberos Authentication
ITCS has operated an authentication system which uses Kerberos, developed at and maintained by MIT, since June 1990. Kerberos is a particularly secure authentication system which ensures not only that the user is who they claim, but also that the service they are accessing is also what it claims to be. Kerberos is also characterised by never sending the users password across the network.
Local and Long Distance Telephone Services
ITCom provides local and long distance telephone services and other state-of-the-art telephone products and services for U-M units both on-campus and off-campus. They also provide services for faculty, staff, and students on campus or in University or Family Housing.
Login Service
The ITCS Login Service provides a set of machines, the Login Pool, to which you users can connect remotely. These machines can be reached by connecting to login.itd.umich.edu using ssh.
Lyris Listserv
The Information Technology Central Services (ITCS) Listserver service allows users to manage and use large mailing lists. The Listserver service operates using software called Lyris, and can be accessed using an e-mail program or from the Web.
MRequest
In cooperation with the School of Information and LSAIT, ITCS offers a service for managing queues of requests. The service is called MRequest and is built on software called FootPrints. MRequest provides centrally-managed tracking for all incoming requests from multiple channels (phone, email, web, & wireless), self-service online, knowledge management, business rule automation, two-way email management, and reporting.
Mac OS Campus Coordination
ITCS oversees the licensing and distribution of Mac OS X releases and some other Mac OS- and Apple-related software to campus. ITCS provides the rollout procedures for Mac OS X releases, including documentation and consultant training and maintains a Mac OS web site with information and resources for the U-M community.
Mac-Sig (Macintosh User Group)
ITCS helps coordinate MacSIG, which is a mail group designed to help University of Michigan computer administrators and support personnel stay abreast of the latest developments regarding Mac OS on campus. In concert with the MacSIG Stewards (a group of volunteers who are active in MacSIG), ITCS helps plan meetings and manage the mail list.
Mail Relay Service
ITCS offers a mail relay service that will relay mail on behalf of other machines, devices, and applications that are unable to do authenticated SMTP for sending mail.
Marketplace
ITCS provides this free service for students, faculty, staff to use to advertise items for sale, wanted, etc. This advertising medium reaches the entire campus.
Meeting Maker (Calendaring)
Meetingmaker is a calendaring and scheduling software application that enables campus users to schedule meetings and activities with other users, locations and resources. The ITCS Meetingmaker service provides an integrated campus solution for cross-campus scheduling.
Microsoft Active Directory (AD)
Microsoft Active Directory (AD) Services provides a directory service designed for distributed networking environments that runs on and supports services on Microsoft's Windows platform. ITCS supports a campus Active Directory infrastructure, enabling collaboration among campus units while also allowing autonomy.
Microsoft Custom Enterprise Agreement
ITCS negotiates a Custom Enterprise Agreement with Microsoft Corporation and distributes of a set of Microsoft products at significantly reduced costs, once the agreement is signed. The savings are available to U-M departmental computers as well as to the personal computers of faculty, staff, and students.
Microsoft Exchange Email Service
Exchange is Microsoft's integrated email and calendaring solution. It is offered as a feature-rich alternative to basic imap email services for a fee to campus units. Access to the Exchange mailboxes is possible through the Outlook client, secure imap or Outlook Web Access.
mfile
mfile.umich.edu gives you secure access to your U of M IFS space from any computer with an Internet connection.
Netware User Group
ITCS helps coordinate the Netware User Group, which is a mail group designed to help University of Michigan computer administrators and support personnel stay abreast of the latest developments regarding Netware on campus. This group also has bimonthly meetings.
Network Circuits
These connect various locations to the University's backbone and are provided by ITCom.
Network Design and Installation
This service is provided by ITCom and includes both Local Area Network (LAN) and point-to-point data circuit engineering, designing, installation, testing and certification.
Network Maintenance and Repair
ITCom offers this service that monitors and maintains Local Area Networks (LANs) for departments via a Service Level Agreement (SLA).
Network Operations Center (NOC)
The Network Operations Center (NOC) monitors the University's networks, including backbones and departmental LANs, and provides first-level troupleshooting for customers' networks 24 hours a day, 365 days a year.
Network Working Group
The NWG is comprised of a group of technical experts from around campus that meet to discuss technical issues and make recommendations for network standards and architectures applicable in the University of Michigan environment.
New Student Orientation
U-M has many computing and information technology (IT) services designed to help students be effective in the classroom, the library, and the U-M community. In an effort to provide students with as much help as possible, ITCS participates in new student orientation each year prior to their arrival on campus. Additionally, ITCS takes advantage of a variety of other opportunities to share information with students after they arrive for the start of classes.
News from ITCS
The ITCS Communications group publishes this periodic (about once a month) e-mail newsletter that summarizes the latest computing and other information technology news from U-M's Information Technology Central Services organization.
Northwood Community Apartments Network
ITCom provides a Digital Subscriber Line (DSL)-based communication service that provides data network connectivity to Northwood units.
Novell NetWare (Infrastructure)
Novell eDirectory is an LDAP directory service that runs on and supports services on Novells NetWare server OS and many other platforms. ITCS supports a campus eDirectory infrastructure, enabling collaboration among campus units while allowing autonomy. This infrastructure is comprised of a Novell eDirectory tree that is used by academic units across campus.
Novell eDirectory
Novell eDirectory is an LDAP directory service that runs on and supports services on Novell's NetWare server OS and many other platforms. ITCS supports a campus eDirectory infrastructure, enabling collaboration among campus units while allowing autonomy. This infrastructure is comprised of a Novell eDirectory tree that is used by academic units across campus.
Personal and Group Webpages
Anyone with an IFS home directory can set up a home page on http://www.umich.edu/ or http://www-personal.umich.edu/. People or groups who have home pages often include information about their interests, research, publications, and other professional and avocational data.
Postmaster
The PostMaster group handles messages sent directly to postmaster@umich.edu. They also field the "dead letter" rejection messages, which are e-mail message that for some reason cannot be delivered to their intended recipients.
Printing
ITCS provides a basic amount of printing to campus as a part of the Basic Computing Package (BCP). Students, faculty and staff can use ITCS resources to print at Campus Computing Sites and University Libraries. Color printing is available at some Campus Computing Sites.
Request/Call Tracking
In cooperation with the School of Information and LSAIT, ITCS offers a service for managing queues of requests. The service is called MRequest and is built on software called FootPrints. MRequest provides centrally-managed tracking for all incoming requests from multiple channels (phone, email, web, & wireless), self-service online, knowledge management, business rule automation, two-way email management, and reporting.
Residence Hall Ethernet
ITCS administers the Ethernet service provided in the residence halls. Ethernet is a method of accessing the Internet and the U-M campus network. Like cable modems and DSL, the connection is always on, meaning that you do not tie-up your phone line while browsing the web or reading your e-mail. The Ethernet service has about 10 times the capacity of a cable modem or DSL and over 100 times the capacity of the fastest dial-up modem!
Responsible Use Policies
All members of the online community at UM are required to adhere to standards of behavior described in the University policy entitled "Proper User of Information Resources, Information Technology and Networks at the University of Michigan." The User Advocate Office is responsible for investigating and handling possible abuses of this policy.
radmind (Remote Administration Software for Unix, Mac OS X)
Radmind is a suite of Unix command-line tools and a server designed to remotely administer the file systems of multiple Unix machines. For Mac OS X, there's also a graphical interface.
Satellite Downlinking
ITCS has partnered with LS&A Language Resource Center to downlink Ku and C-band programs from satellites into the U-M Video Infrastructure for rebroadcast on UMTV, Community Television Network, Live Streaming and Video-On-Demand. We trade one channel of UMTV for 5 downlinks per month used by ITCS, Med Center, News Services and others.
Server Backup (Tivoli Management System)
This service is available for large scale (Terabyte) file backups, typcially from servers, not end-user computers, and includes off-site storage of backup tapes for extra safety. Server Backup is a for-fee service.
Service Status
ITCS provides current information on the status of campus networks. Users can find information on ITCS system outages, as well as information and links to outages in many other areas of the university. This information also includes details about scheduled outages.
Showcase, U-M Computer
The U-M Computer Showcase provides computers and peripherals for personal purchases by U-M students, faculty, and staff. Items are offered at not-for-profit discounts.
Software Distribution for Licensed Applications
The University of Michigan has established license agreements with select software companies that allow U-M departments to obtain software licenses at no cost or at special prices and to distribute them to campus according to the specifics of the licensing agreement.
Software Licensing: Microsoft
ITCS negotiates campus-wide software agreements with a wide variety of manufacturers. Once the agreement is negotiated, this group also handles the distribution of the software via electronic download or cd.
Software Licensing: Oracle
ITCS negotiates campus-wide software agreements with a wide variety of manufacturers. Once the agreement is negotiated, this group also handles the distribution of the software via electronic download or cd.
Spam Busters
Spam Busters provides information about U-Ms comprehensive approach to spam (junk e-mail) management, tools you can use to reduce the amount of spam in your INBOX, and spam prevention tips.
Station Cable
ITCom is able to provide the cabling that is needed to connect various telephone, video and data network devices. This communication cable runs from the nearest communications wiring point to an individual's desktop environment.
Statistics and Computation Service
SCS offers servers and workstations to run computationally intensive or long-running programs. These vary from using mathematical, statistical, and geographic information systems (GIS) programs to compiling and running custom programs.
Summer Programs
ITCS provides technology-related resources to attendees of summer conferences and programs. There are several packages to choose from depending upon the type of conference or program and its duration.
TSM Backup Service (Tivoli Storage Manager)
TSM (Tivoli Storage Manager), previously named ADSM, is a client/server application that lets you back up and restore files from/to your computer over the network. This service is offered to members of the University of Michigan community through an annual contract.
Targeted E-mail
ITCS is able to distribute targeted e-mail to a specific group of users upon request. To send a targeted e-mail to a list of users, the sender must work with Michigan Administrative Information Services (MAIS). MAIS data stewards are available to help identify the appropriate audience.
Telephone Conference Calling
ITCom offers two types of conference calls—"Meet Me" and "Operator Assisted"—to the campus community in addition to teleconferencing. Details about the different types of conference calling can be found at the URL below.
Telephone Service on Campus
ITCom offers a wide variety of state-of-the-art telephone products and services for U-M units both on-campus and off-campus. They also provide services for faculty, staff, and students on campus or in University or Family Housing.
Text Paging (Unified Messaging)
Text paging allows users to receive a text message of 250 characters of less on their alphanumeric pager. ITCS has developed its own Internet-aware, text-paging system called beepage.
U-M Online
U-M Online is a package of computing services that the University offers to alumni and others affiliated with the University. These services are similar to what current students, faculty and staff receive through the Basic Computing Package.
U-M Online Directory
The University of Michigan Online Directory (UMOD) is a database of faculty, staff, students, alumni and groups. Like a phone book, UMOD provides e-mail forwarding addresses, business phone number and other information about people. It also stores group memberships.
UMTV - Educational Television
ITCS offers UMTV to approximately 6,000 locations across campus and the residence halls. This service does not require a fast computer or a high speed internet connection. A standard CATV ready television and a UMTV drop at $5/month meets the needs of many across campus for a combined line up of locally produced educational and nationally broadcast news based television. Some of the news television is broadcast in several languages.
Unified Messaging
U-M Message Center is a voice and fax mail system developed by ITCom for U-M staff, faculty, and students living in University Housing. The system provides each user with a secure, personal mailbox for voice and fax messages.
Uniqname Administration
The ITCS Accounts Office will assist with computing accounts, subscriptions, uniqnames, passwords, and billing inquiries regarding ITCS services (including dial-in and U-M On Line). The allocation of uniqnames can also be done by some other departmental offices via the UMCE Administrator.
Uniqname and Accounts
The most important attribute which ITCS provides for users of its services is a unique identifier (uniqname), a name of up to 8 characters which is enables the provision of private, personalized access to services. A uniqname granted to a person is unique to that individual for their entire relationship with the university—typically it is first granted to a freshman student and used through their student life, but if they become a staff member, or if they graduate and join the faculty, the same uniqname will be retained. If they become retired faculty or staff, or if they wish to use ITCS services as an alumnus, this same uniqname will remain theirs.
A uniqname is protected by an associated password—each service which required authenticated access will require the presentation of the user's password to prove that the claimed identity is, indeed, their. Because the authentication mechanism used is called Kerberos, you will also find the uniqname referred to sometimes as the Kerberos ID (and password).
User Advocate
The Information Technology (IT) User Advocate unit is dedicated to the responsible use of computing at U-M. The group works within the campus community to ensure that U-M information technology policies and guidelines are followed.
Video Conferencing
ITCS offers video conferencing consulting services and Multipoint Conferencing Server (MCU) services that allow units to get most out of their video conferencing investments. The MCU rates are very competitive with the industry and have been especially popular with the UM Health system. Recently some campus units have been taking advantage of the services to have 3-6 way conferences with colleagues across the globe.
Video and Audio Services
ITCS offers the highest level of A/V integration and bid authoring services on campus. As more and more schools invest millions in A/V, ITCS offers bid writing and consulting services. UM Health System, Michigan Unions, Athletics and Plant Extension are some of the units that take advantage of this service to get the best A/V system for the dollars they have to spend.
Virtual Data Center (VDC)
UMCE provides space to University schools, colleges and departments to install and operate their own machines in the Virtual Data Center, which is comprised of space at the following locations:
- Arbor Lakes Data Facility (ALDF)
- Arbor Lakes Room 1214
- School of Education Building Room 428
- School of Education Building Room 434
- Michigan Academic Computing Center (MACC)—ITCS portion of low-density area only
Virus Busters
The University of Michigan Virus Busters assist the campus community with the control and prevention of computer viruses by providing antivirus software and updates for end users. In the event of a virus infection, we provide information on cleaning and disinfecting affected computers. We also provide virus filtering on the U-M e-mail gateway.
Voice Mail: Meridian Voice Mail
Meridian Voice Mail is an electronic voice messaging system that answers campus phones and takes messages when users are out of the office or otherwise unavailable. This is the administrative voice mail system for campus that is used in conjunction with the U-M telephone service.
Voice-over-IP
ITCom provides IP Telephony, also known as Voice-over-IP, represents a new method of providing telephone service. It replaces traditional voice networking services and allows users to have similar voice features over their data network.
W2K (Windows User Group)
ITCS helps coordinate the Windows User Group, which is a mail group designed to help University of Michigan computer administrators and support personnel stay abreast of the latest developments regarding Windows on campus. This group also has bimonthly meetings.
Walk-in Consulting
U-M Computer Showcase staff can help with questions pertaining to software configuration, UM dial-in, Windows and Mac OS trouble-shooting, and more. This service is provided on a walk in basis. If the consultants can't answer your question, they can probably find someone who can!
Web Authentication (Cosign)
Cosign provides the University of Michigan with a secure single sign-on web authentication system. Cosign can be installed with Apache and IIS web servers, and as a Java servlet authenticator. Cosign protected sites do not require the repeated entry of id/pw as the user moves from site to site.
Cosign is a component which has been contributed to the National Science Foundation Middleware Initiative (NMI) EDIT software release.
Web Database Services: Oracle, MySQL
UMCE's Oracle servers provide the back-end for the University's accounting and billing system, mail.umich.edu, several database courses, mstores.umich.edu, and numerous administrative systems. The new MySQL hosting service is expected to be a popular option for PHP developers and anyone interested in a fast, reliable query-optimized database solution. Hosting services include 24 x 7 monitoring, a DBA on-call, nightly hot backups and database space included with Application Hosting Service.
Webmaster
The webmaster team can assist with many facets of web-based technology. They are often called upon to provide assistance and expertise around campus. This takes many forms, but includes: webmaster mail direct support, gateway team, wolverine access support, providing accessibility assessments, standards, wwwsig, etc.
Wireless Networking
UM Wireless Network is a wireless local area network (LAN) available to U-M students, faculty, and staff. University of Michigan partners include: University Library; Michigan Unions; Campus Computing Sites, Information Technology Communications (ITCom), and other Information Technology Central Services (ITCS) units.
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