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General Configuration Information

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Apple's Mail Application

1. From the Mail menu, select Preferences.
2. Click the Accounts button.
3. In the list of accounts on the left side of the window, select the account for your ITCS e-mail and click the Edit button if you are using Mac OS X 10.2. If you are using Mac OS X 10.3 or 10.4, select the account you want to modify, and the configuration information will appear to the right. If you prefer, you can click the + sign to create a new account.
4. Under the Account Information tab, click the Server Settings button at the bottom of the window. Do not change your current Account Type setting.

   

5. In the dialog box that opens, make these settings:

   In the Outgoing Mail Server box, type smtp.mail.umich.edu.

   Type 587 for the Server port.

   Check the Use Secure Sockets Layer (SSL) checkbox

   From the Authentication pop-up menu, select Password.

   In the User Name box, enter your uniqname.

   Click OK.

   

6. Apple's Mail Application sometimes reverts to its old SMTP settings, so we recommend that you remove any old SMTP server entries. Click the pop-up menu for Outgoing Mail Server (SMTP).



7. From that pop-up menu, select Edit Server List.



8. Select a server that you do not use, then click the Remove Server button. Continue until you have removed all the servers you don't use.



9. The only server in your list should be smtp.mail.umich.edu (your uniqname may appear next to the server name; that's okay). When you have only the smtp.mail.umich.edu server in the list, click the Done button.



10. Close the Accounts window and, when prompted to do so, save your changes.

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Entourage for Mac OS X

1. From the Tools menu, select Accounts.
2. Select the account you wish to modify from the Accounts box, and click the Edit icon.
3. Under Sending mail, type smtp.mail.umich.edu for your SMTP server.

   Then click the Click here for advanced sending options button.

   

4. In the pop-up dialog box that opens, do the following:

   Check the SMTP service requires secure connection (SSL) checkbox.

   Check the Override default SMTP port checkbox, and type 465 for the port number.

   Check the SMTP server requires authentication checkbox.

   Click the Use same settings as receiving mail server radio button.

   Then close the pop-up dialog box by clicking the tiny box in its upper left corner.

   

5. Click OK, and close the Accounts window.

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Eudora

Eudora v6.2 for Windows

1. From the Tools menu, select Options.
2. On the left side of the Options window, click the Getting Started icon, and make these settings:

   In the SMTP Server (Outgoing) field, type smtp.mail.umich.edu.

   Check the Allow authentication checkbox checkbox.

   

3. From the categories on the left side of the window, select Sending Mail, and make these settings:

   In the SMTP server box, type smtp.mail.umich.edu.

   Check all four checkboxes:

   • Allow authentication
   • Immediate send
   • Send on check
   • Use submission port (587)
     DON'T SEE A SUBMISSION PORT CHECKBOX? Some copies of Eudora 6.2 (perhaps the paid version?) do not have this checkbox. If you don't see it, go instead to the Ports & Protocols section of Settings/Preferences and enter 587 in the box for the SMTP port location.

   From the Secure Sockets when Sending pop-up menu, select Required, STARTTLS.



4. Click OK.

Eudora 6.2 for Mac OS X

1. From the Special menu, select Settings.
2. From the categories on the left side of the window, select Getting Started, and make this setting:

   In the SMTP Server field, type smtp.mail.umich.edu.

   

3. From the categories on the left side of the window, select SSL, and make these settings:

   From the SSL for SMTP pop-up menu, select, Required (TLS).

   Under Standard Port SSL Negotiation, select the TLS 1.0 (Cyrus) radio button.

   Under Alternate Port SSL Negotiation, select the Maximum Compatibility radio button.



4. From the categories on the left side of the window, select Sending Mail, and make these settings:

   In the SMTP Server field, you should see smtp.mail.umich.edu. If it is not there, type it in.

   Check the Use submission port (587) checkbox.

   Check the Allow authentication checkbox.



5. Click OK.

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Mulberry

1. From the File menu (Windows) or the Mulberry menu (Mac OS X), select Preferences.
2. Click the Advanced radio button.
3. Click the Accounts tab (Windows) or button (Mac).
4. From the Account menu, select SMTP.
5. Make these settings:

   In the Server field, type smtp.mail.umich.edu:587
   (smtp.mail.umich.edu is the server name, and 587 is the port).

   Under Authenticate/Authentication, from the Method pop-up menu, select GSSAPI.

   Check both the Use Default Server Principal and Use Default User ID checkboxes.

   From the Secure pop-up menu, select STARTTLS - SSL.

   

6. Click Save Default.

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Netscape Mail 7.2

1. From the Edit menu, select Mail and Newsgroup Account Settings.
2. In the left-hand pane of the Mail & Newsgroups Account Settings window, find the mail account you use to view your ITCS e-mail. Click the arrow to its left to expand it (if necessary). Click it so that it is highlighted.
3. In the left-hand pane, click the Outgoing Server (SMTP) entry, and make these selections:

   The Server name should be smtp.mail.umich.edu.

   In the Port box, type 587.

   Under Use secure connection (SSL), select the TLS radio button.

   

4. Click the OK button.

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Outlook

1. From the Tools menu, select E-mail Accounts.
2. In the E-mail Accounts window, select View or change existing e-mail accounts. (If you are creating a new account, provide the same setting information listed below.)
3. Click Next.
4. From the list of e-mail accounts, click the name of the account you use to get e-mail from ITCS's e-mail service so that it is highlighted, then click Change.
5. Make this setting:

   For Outgoing mail server (SMTP), put smtp.mail.umich.edu.

   Then click the More Settings button.

   

6. Click the Outgoing Server tab.

   Check the My outgoing server (SMTP) requires authentication checkbox.

   Also make sure the Use same settings as my incoming mail server radio button is selected.

   

7. Click the Advanced tab. Under the Outgoing server (SMTP) heading, check the This server requires a secure connection (SSL) checkbox. The port number should be 465.

   

8. Click the OK button.
9. In the E-mail Accounts window, click the Next button.
10. Click the Finish button.
11. Restart Outlook to make sure the new settings take effect.

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Outlook Express v6

1. From the Tools menu, select Accounts.
2. In the Internet Accounts window, click the Mail tab.
3. In the list of Accounts, click the name of your ITCS e-mail account so that it is highlighted, then click the Properties button.
4. In the Properties window, click the Servers tab, and make these settings:

   In the Outgoing mail (SMTP) box, type smtp.mail.umich.edu.

   Under Outgoing Mail Server, check the My server requires authentication checkbox.

   

5. Click the Settings button (under Outgoing Mail Server).
6. Make sure that under Logon Information, the Use same settings as my incoming mail server radio button is selected. Then click OK.

   

7. Click the Advanced tab, and make these settings:

   Under Outgoing mail (SMTP), check the This server requires a secure connection (SSL) checkbox.

   The Outgoing mail (SMTP) port number should be 465.

   

8. Click the OK button.
9. In the Internet Accounts window, click the Close button.

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PC Pine

1. From PC-Pine's main menu, type S for Setup.
2. Type C for Config.
3. Double-click smtp-server.
4. Change smtp.itd.umich.edu to smtp.mail.umich.edu.
5. Press the Enter or Return key.
6. Type E to exit.
7. Type Y to accept the changes.

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Thunderbird 1.5

1. From the Tools menu, select Account Settings.
2. Make sure your ITCS e-mail account is selected. (If you have multiple accounts, you will need to click it to select it.)

   

3. At the bottom of the list on the left side of the window, select Outgoing Server (SMTP).

   Select your old server setting from the list of SMTP servers, then click Edit.

   

4. In the Server Name field, type smtp.mail.umich.edu.

   In the Port field, type 587.

   Check the Use name and password checkbox.

   In the User Name field, type your uniqname.

   Under Use secure connection, click the TLS radio button.

   Then click OK.

   

5. Back at the Account Settings window, click OK.

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Troubleshooting

1. Check your settings:
• the SMTP/outgoing mail server should be smtp.mail.umich.edu.
• Authentication is required.
• SSL must be used. (Note that TLS is a form of SSL. In some programs, we recommend that you select TLS.)
• The port number for SMTP should be either 465 (used by most Microsoft mail programs) or 587 (used by most non-Microsoft mail programs).
2. Try switching the port number. Sometimes this helps. If you entered 465, try 587 instead. If you entered 587, try 465.
3. If you are running personal firewall software or anti-virus software other than the versions of VirusScan for Windows or Sophos Anti-Virus for Macintosh that ITCS distributes, it is possible that your security software is blocking port 465 or 587. Try disabling that software, then test. If that is indeed the cause, set your security software so that it does not block those ports.
4. If you are using an ISP other than U-M (for example, Comcast, APL, SBC, etc.), your ISP may be blocking access to ITCS's SMTP server. In that case, you must use your ISP's recommended SMTP server settings. Check your ISP's web site or contact your ISP for instructions and assistance.

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Additional Resources

Configuring Your E-Mail Program to Connect to the ITCS E-Mail Service (S4321)

We welcome your comments; please send e-mail.

ITCS's Online Help Desk provides a variety of computing help resources.

For further help with e-mail, send e-mail or phone (734) 764-HELP.

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