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Setting Up Entourage/Exchange on a Macintosh
This document explains the ITCS Exchange service, shows how to use Microsoft Entourage to create and access your Exchange account, and how to connect to your Exchange account when you are off campus.
It refers specifically to the Exchange Service provided by Information Technology Central Services (ITCS). Some schools and departments — including the Business School, Business and Finance, and Institute for Social Research (ISR) — provide their own Exchange services.
WARNING! Please make certain the Entourage on your computer is version 11.2.1 or later (but not 11.2.3). This free version upgrade fixes some very important problems and provides significant enhancements. For details, refer to Appendix A: Determining Your Entourage Version and Updating It.
Table of Contents
What Is Exchange?
Exchange is Microsoft's messaging system that provides e-mail, calendaring, and other features. It resides on a server rather than on your computer. Because of this, you'll never see an Exchange application on your computer.
Microsoft Entourage 2004 — part of the Office 2004 suite — allows you to access your Exchange account where you can:
- maintain your e-mail with folders and anti-spam filtering.
- keep a personal calendar and schedule meetings with others.
- manage your contacts and tasks.
- use shared calendars, e mail groups, and task lists for collaborative projects.
- delegate (or proxy) your e-mail and calendar.
- sync with a PDA (such as a Palm).
You should already have received the QUICK Source help guide, Entourage 2004: Getting Started. If not, please check with your IT department.
Software Recommendations
Entourage 2004 is a component of Microsoft Office 2004. Microsoft strongly recommends version 11.2.1 or later (but not 11.2.3). If you need assistance, please refer to Appendix A: Determining Your Entourage Version and Updating It.
Microsoft also recommends Mac OS X 10.2.8 or later. For your security, we highly recommend you use the latest operating system your Macintosh can run.
Your Windows Active Directory Password
Even though you have a Macintosh, you must create a Windows Active Directory password before you can use your Exchange account.
| 1. | Connect to https://accounts.www.umich.edu/kpasswd/.
HINT: Because you're making a secure connection, be sure to add an "s" after "http" (https). |
2. | Log in with your uniqname and UMICH Kerberos password. |
3. |  |
Configuring Entourage
NOTES:
| 1. | Start Entourage.
YOUR FIRST TIME? You may see the next two screens. If so, please follow steps a and b; otherwise, proceed to step 2.
| a. | In the default e-mail dialog box, select your choice. You will most likely want to choose Make Default.  |
| b. | In the Entourage Setup Assistant window, click the Close button. DO NOT run the Assistant by clicking the right arrow.  |
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| 2. | With Entourage running, click the Entourage menu and select Account Settings.  |
| 3. | In the Accounts window:  |
| 4. | In the Account Setup Assistant window:  |
| 5. | In the Edit Account window:
| a. |  WARNING! DO NOT enter your password here. Doing so will allow anyone having access to your computer to read your e-mail and to send messages in your name. Your calendar, tasks, and contact list can also be modified. You will be prompted for your password whenever you log in. |
| b. |  |
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| 6. | In the Enter domain, account ID, and password window:  WARNING! NEVER click the "Save password" checkbox. Doing so allows anyone gaining access to your computer to use your Exchange account. Among other things, that person can read your e mail and could send malicious messages in your name. |
| 7. | Start using your Exchange account! Read the Welcome Message from the ITCS Exchange Team for valuable information regarding your new Exchange account.
HINT: Visit the ITCS Exchange Service website for more helpful information. |
MAKE SURE YOU GET YOUR EXCHANGE E-MAIL: E-mail sent to you from other Exchange users is available only in Entourage. If you only use Entourage, this is not a problem. However, if you sometimes read your messages in other e-mail programs — such as the web-based web.mail.umich.edu — you will not see messages sent to your Exchange account. This can be confusing, because you'll always see e-mail sent to you at youruniqname@umich.edu in both Entourage and other U-M e-mail services.
Setting Up Spam Filtering
Exchange uses the Brightmail spam detection system. To take advantage of Brightmail, you need to configure Entourage or Outlook [Windows].
USING MORE THAN ONE COMPUTER? Entourage only stores the Brightmail setting on the computer you set it up on. If you access your Exchange account from more than one computer — from one at work and at home, or from a desktop and a laptop — you have two options to have the Brightmail spam detection system work on all of your computers:
- if one of your computers runs Windows or you have access to a Windows computer, you only need to configure Brightmail once using Outlook. Outlook stores the Brightmail settings on the Exchange server, so you always have spam protection regardless of the computer you use.
- configure Entourage on each Macintosh individually using the following steps:
| 1. | Open Entourage and log in. |
| 2. | Under the Tools menu, select Rules. |
| 3. | In the Rules window:  |
| 4. | In the first half of the Edit Rule window, it's important to enter the text string exactly. You can copy it here and paste it into the search field:
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| 5. | In the second half of the Edit Rule window:  |
| 6. | In the Choose Folder window:  |
| 7. | Your Edit Rule window should now look like this: 
KEEP SPAM IN ITS PLACE: If you create other rules, this rule must always be first in the list in order to take full advantage of Brightmail's spam detection system.
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Accessing Exchange From Off Campus
When you're not on campus — at home, for example, or traveling — there are several ways to connect your Mac to your ITCS Exchange account.
NOTE: These methods also work on campus.
Additional Resources
More information is available at the ITCS Exchange Service's website.
Also visit the ITCS Exchange Service website for more helpful information.
Also visit ITCS's
Information System to obtain ITCS computer documentation
and other resources. A list of relevant documents follows:
We welcome your comments; please send e-mail.
ITCS's Online Help Desk provides a variety of computing help resources.
For further help with Exchange, send e-mail or phone (734) 764-HELP.
Appendix A: Determining Your Entourage Version and Updating It
The version of Entourage that originally came with Office 2004 had a bug that could lose some of your e-mail and calendar items. For your protection, please verify that you are using at least version 11.2.1 or later (but not 11.2.3).
| 1. | With Entourage open, from the Entourage menu, select About Entourage.  |
| 2. | In the About Entourage window, check the version number. Microsoft highly recommends version 11.2.1 or later.  |
| 3. | To get your free Entourage update, visit Microsoft's Mactopia website. |
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