Keeping in Touch:

R1092, File 7 of 7.

Appendix A. The Help Service

You can get help at any time while using Meridian Mail. The Help function is context sensitive. This means that when you press the appropriate Help key(s), you are told which commands are currently available to complete the operation you are performing. Use one of the following three methods to access the appropriate Help function. To Get Message Command Help Press # to stop current activity. Press 7*. "You have started to enter a message command... (list of available commands )." Enter the required command that you need to complete the current activity. To Get Mailbox Command Help Press # to stop current activity. Press 8*. "You have started to enter a mailbox command... (list of available commands)." Enter the required command for the function you want to use. To Get General Help After beginning a message or mailbox command: Press *. (You will hear the information that will help you to continue the current activity.) Now enter the required command(s) to complete the activity you began before accessing "Help." To Re-Enable a Disabled Mailbox If you enter your password wrong three times in a row, your mailbox will be disabled. Contact the ITCom Customer Service Representatives by phoning 763-2000, then pressing 1 to get your mailbox re-enabled. To Phone for Help If you have questions about using voice mail or are experiencing problems, phone 763-2000, then press 1. If you are a Family Housing Resident and are experiencing problems with voice mail, phone the Residential Service Center at 763-0252. To Obtain Voice Mail Forms You can obtain voice mail forms from your department receptionist or by phoning 763-2000. Voice mail forms are also available on the ITCom Web site.

Appendix B. Using Meridian Mail on CENTREX Phones

This appendix describes how the Meridian Voice Mail System has been adapted so CENTREX telephone users can use this service. CENTREX users are those off campus whose phone numbers begin with 998. Forwarding Calls Directly Into Your Meridian Voice Mailbox When you want to receive your phone messages but cannot interrupt your work to answer your phone, your calls can be forwarded directly to your mailbox. Callers will enjoy the convenience of leaving messages without having to wait for your phone to ring several times. To forward calls directly to your Voice Mail: Dial 118 to access the Call Forwarding feature. Dial 8-6280 to access the Voice Mail system. When you hear the confirmation tone, hang up. To cancel call forwarding: Dial the access code: 119 When you hear the confirmation tone, hang up. NOTE: When your calls are forwarded directly to your Voice Mailbox, you hear a "ring splash" (half a ring) when a caller is routed to your mailbox. The ring splash is a reminder that your calls are being forwarded and that someone has tried to call you.

Keypad Reference