Keeping in Touch:

R1092, File 5 of 7.

Mailbox Basics

Changing Your Password

When installed, Meridian Voice mailboxes are assigned a temporary password -- your 7-digit telephone number. Your password provides security to your mailbox and allows you exclusive access to your messages. The system allows you to change your password to any combination of 2-16 digits. NOTE: The system will not allow you to reuse a recently used password. Access your mailbox: Press 84. "Password change. Please enter your new password, followed by the number sign." NOTE: If you decide not to change your password after pressing 84 and before entering a new password, press #. Enter the new password, followed by #. "Please enter your new password again." or "<Beep> Your password must be 2 to 16 digits in length. Leaving password change." Re-enter the new password, followed by #. "To confirm the change, please enter your old password, followed by number sign (#)." or "<Beep> The passwords do not match. Leaving password change." Enter your old password (your 7-digit phone number), followed by #. "Your password has been changed." or "<Beep> You have incorrectly entered your old password. Your password has not been changed. Leaving password change."< NOTE: If you enter your password incorrectly three times in a row, your mailbox will be disabled. Refer to Appendix A. The Help Service to find out how to get your mailbox reenabled. You can start another activity or log out by pressing 83.

Recorded Greetings

Callers to your mailbox may hear one of three greetings: Your external greeting is played to callers who are not part of the Meridian Voice Mail System. Your internal greeting is played for callers within the Meridian Voice Mail System. A temporary greeting temporarily overrides your existing external and internal greetings while you are away from your office. Using a temporary greeting eliminates the need to re-record your personalized internal and external greetings when you return to the office after a vacation or other time away. You set the greeting's expiration date and time; at that time, the temporary greeting is deleted and your normal internal and external greetings are restored. NOTE: Callers who do not have a Meridian Voice mailbox will hear your external greeting when they call your mailbox. Meridian Voice mailbox owners will hear your internal greeting when they call your mailbox. If no internal greeting is recorded, your external greeting will be played to all callers. Greetings must be at least five seconds long. Follow these instructions to record your greeting(s). From your mailbox: Press 82. "For your external greeting, press 1. For your internal greeting, press 2. For your temporary greeting, press 3." Enter the appropriate number. NOTE: To delete a temporary, external, or internal greeting, press 76. "(external/internal/temporary) greeting." To record your greeting, press 5. Wait for the tone, then speak. A suggested internal or external greeting is: "Hello. This is (your name). I'm in today but am unable to answer my phone right now. If you leave your name, number, and a message after the tone, I'll return your call as soon as I can." A temporary greeting might say that you will be out of the office, who to contact in your absence, and when you will return. When you have finished recording your greeting, press #. "Recording stopped." To review the greeting, press 2. To delete the greeting, press 76. (To re-record it, press 76, then press 5.) To exit, press 4. If you are recording a temporary greeting, press 9 to set the expiry date and time. "Greeting expiry. Expiry month." Enter the number of the month in which you want your temporary greeting to expire (for example, the number 6 for June) followed by #. "Expiry day." Enter the day you want your greeting to expire followed by #. "Expiry time." Enter the time you want your greeting to expire followed by #. "For a.m., press 1. For p.m., press 2." Enter either 1 for a.m. or 2 for p.m. "Your greeting will expire at [the date and time you set]." To check the greeting you just recorded, press 2. "Start of greeting. (Greeting.) End of greeting." NOTE: If you are not satisfied with the greeting you recorded, we recommend that you delete it and record a new one for the best results rather than trying to edit it. You must delete the old greeting before recording a new one. When you are satisfied with the greeting, go to another activity or press 83 to log out.

Custom Operator Assistance

Custom Operator Assistance gives the caller the option of talking with a person you designate instead of leaving you a message. A custom operator can better assist your caller when you are busy or not available, by answering your calls in a personalized manner. The custom operator is determined by you and can be changed at your discretion. The custom operator might be your assistant, coordinator, or receptionist. Please inform the person that you have designated him or her to be your custom operator and that he or she may be receiving your calls. The caller can leave a message by pressing 0 (zero). To set up your custom operator, follow these instructions: From your Meridian mailbox: Press 80. NOTE: You are connected to the Mailbox options menu. "Mailbox options: To change the Operator Assistance Number; press 1. To Exit, press number sign (#)." Press 1 to edit the Custom Operator Number. "Operator Assistance Number. The current number is: (zero or other number). Enter the new Operator Assistance Number, followed by the number sign (#). To Exit, press number sign (#)." Enter the 7-digit phone number for 647-xxxx numbers (or Flint and Dearborn numbers) using your keypad. Other Ann Arbor campus numbers can be entered as five digits. Press #. You should change your greeting to include a phrase such as: "Hi, this is (name, department). I'm either on my phone or away from my desk. Please leave your name and phone number, and I'll get back to you as soon as possible. Or, if you would like to speak to our receptionist, please press zero (0) now." NOTE: Custom operator is only available for University phone numbers. If you do not record a custom operator assistance number and a caller presses zero, the system will inform the caller that no assistance number has been set up. Your call will disconnect. To remove a number you have listed as your custom operator, you must call 763-2000 to have your voice mailbox modified.

Setting Up Your Personal Verification

The Personal Verification is a 15-second recording that you make with your name and department or other information. The Personal Verification is played to confirm, for the caller, who will compose a message to you, that he/she has accessed the correct mailbox. To set up your Personal Verification, follow these instructions: From your mailbox: Press 89. "The Personal Verification is (name)." or "There is no name for Personal Verification of mailbox (number)." Press 5. Wait for the tone, then speak your name and job title or department. To stop recording and to check the new recording, press #. "The Personal Verification is (name)." When you are satisfied with the recording, go to another activity or hang up by pressing 83. If you don't record a Personal Verification, your phone number will be played as part of a generic greeting: "The person at (your phone number) is on the phone/not available. Please leave a message at the tone." NOTE: When someone is transferred to your mailbox via Express Messaging, the only greeting they hear is your phone number unless you've recorded a Personal Verification.

Please Remember to Log Out

When you finish using Meridian Mail, log out by pressing 83.