Keeping in Touch:

R1092, File 2 of 7.

Welcome to Voice Mail

Dear Voice Mail User,

We are pleased you have chosen to use the University of Michigan's voice mail system. This technology is available to you in order to make your work life easier and more convenient. We are sure you will find it a helpful tool to support the important work you do.

Voice mail, along with other technologies such as e-mail, helps you stay in touch and get your work done whether you are traveling or at home. We hope you will find this guide useful and that you will enjoy using our University voice mail system. Please send suggestions and comments to us at vmst@umich.edu.

• Voice Mail Support Team,
  ITCom Services

Introduction

Benefits of Our Meridian Voice Mail System

Voice mail allows you to send and receive messages from any touch-tone telephone in the world. The University of Michigan's Voice Mail System has a variety of powerful capabilities for message taking, retrieval, and exchange. Most large universities and corporations are now using voice mail. It not only takes the burden of handling while-you-were-out messages away from busy secretaries and receptionists, it offers additional communication possibilities: broadcasting single messages to many employees, overcoming time zones, and keeping field personnel in touch with the office. When employees use voice mail, it becomes easier to leave and pick up messages because voice mail is available 24 hours a day, seven days a week. Those familiar with computer e-mail systems may notice that voice mail has many of the same benefits as e-mail. Voice mail has some advantages over e-mail, however. Telephones are more readily available than computers, so you can get to your voice mail from almost anywhere you go. Also, voice mail conveys the caller's meaning through tone of voice in addition to the words the caller says. With voice mail, callers can hear a personalized greeting, making them more apt to leave a complete message. There is often no need to return a call if you receive a complete and concise message from the caller. This can lower telephone bills by lowering the number of outgoing calls. Voice mail, then, saves money and time.

Meridian Mail Prompts

Instead of memorizing commands, you can listen to Meridian Mail prompts when using the system. Note that these prompts appear in italics throughout this document. The prompts tell you which commands you can use at that moment. To interrupt a prompt, press any key. The system stops the prompt and responds to the request you enter. See also Appendix A. The Help Service

First-Time Start-Up Procedures

Getting Started With Voice Mail

The following procedures are ones you will use the first time you use your new voice mailbox. Detailed instructions for using the Meridian Voice Mail system are found in the remaining sections of this document. Access the Meridian Voice Mail system by dialing the appropriate number: Ann Arbor: (93)6-2500 CENTREX users: (99)8-6280 Dearborn: 593-5312 Flint: 762-3323 To access your mailbox from your own telephone: Press #. or To access your mailbox from another phone: Enter your 7-digit phone number, then press #. Enter your password, followed by #. NOTE: Your temporary password is your 7-digit phone number. Enter your 7-digit phone number the first time you use your mailbox, then press #.

Attention First-Time Users

The first time you use voice mail, we recommend that you do the following: Change your password (see instructions). Record your greeting (see instructions). Enable Custom Operator Assistance (see instructions). Personalize your mailbox (see instructions).

Please Remember to Log Out

When you finish using Meridian Mail, log out by pressing 83.

The Two Components of Voice Mail

When you use voice mail, you either work with messages (by issuing message commands) or with your mailbox (by issuing mailbox commands). Message commands begin with a 7. Mailbox commands begin with an 8. See Appendix A. The Help Service for additional help.

Message Commands Reference Chart

Message Command What It Does 7* List Message commands. 70 Tag outgoing message. 71 Reply to a message. 72 Get more information about the message (play envelope). 73 Forward a message. 74 Reply to all recipients of a message. 75 Compose a message. 76 Delete a message. 79 Send a message that you have composed.

Mailbox Commands Reference Chart

Mailbox Command What It Does 8* List mailbox commands. 80 Change custom operator number or remote notification service. 81 Log on to voice mail system. 82 Record greetings. 83 Log off of voice mail system. 84 Change password. 85 Create distribution list. 86 Go to a specific message. 89 Record your personal verification.