FootPrints Collaborative Server
FootPrints FAQ Collaborative FootPrints Server FootPrints Terminology
We believe the FootPrints product will be beneficial to anyone who needs to track calls and manage problems. Some units, however, may not wish to develop and maintain their own FootPrints server.
To meet the needs of those units, Information Technology Central Services (ITCS), the College of LS&A, and the School of Information (SI) maintain a collaborative FootPrints server that is available to the Ann Arbor campus.
Project administrators and agents can join a peer listserv mailing list where they can ask questions, get answers, and share tips. People who are considering using FootPrints can also benefit.
What are the benefits of the collaborative server?
- You do not have to set up and maintain your own FootPrints server.
- You can use all the FootPrints features available on the collaborative server.
- We provide customer support.
- Your license and server costs are prorated among all users of the collaborative server.
Why wouldn't I want to use this collaborative server?
- Your unit may have special needs beyond the scope of this collaborative server.
- Your unit may be so big that it is more efficient to maintain your own FootPrints server.
What’s my cost?
Participants purchase shares. One share costs $1,000 for the first year and an annual renewal — currently $250. The renewal fee will only be adjusted to cover the annual software maintenance fee and equipment purchases.
A share is defined by usage. One share is equivalent to any of the following:
- a project with a volume of tens of thousands of issues per year; examples include the ITCS 4-HELP online consultants and the Campus Information Center (CIC)
- several projects with one IT group providing project administration; for example the School of Pharmacy's help desk call tracking and administrative projects
- several smaller projects with only dozens or hundreds of issues per year within one organizational unit; for example, several Duderstadt Center projects maintained by separate project administrators
What are the roles of SI, LS&A, and ITCS?
| SI | LS&A | ITCS |
- hosts and administers the servers
|
- provides software fixes and updates
- is the campus liaison with the vendor
- communicates to customers
|
- provides the customer interface
- maintains this web page
- communicates to customers
- responds to inquiries
- troubleshoots customer problems
- is the liaison between the customers and the server administrator
- collects customer fees
- pays the license fees
|
back to top
July 15, 2005
|
