Friday August 29 2008
Information Technology Central Services at the University of Michigan

Outlook Web Access (OWA) FAQ: About Outlook Web Access

How can I get OWA to work again?

If you have successfully used OWA but are not able to access your mailbox now, select your computer and browser below. Try Option 1 first. If you are still not successful, try Option 2 and then Option 3 if you still cannot connect.
HINT: Make certain you're using your Exchange password and that the Caps Lock key is not active.

Windows
Internet Explorer		Windows
Firefox		Macintosh
Safari		Macintosh
Firefox		 

Windows Internet Explorer

  • Option 1

    1. If you have a bookmark for OWA (exchange.umich.edu), delete it.

    2. Attempt to link to exchange.umich.edu. If you are successful, you can create a new bookmark.

  • Option 2

    1. Under the Tools menu, click Internet Options.

        2. IE Tools menu

    2. In the Internet Options window, under the Browsing history section, click Delete.

        3. IE Internet Options window

    3. In the Delete Browsing History window, click Delete all.

        4. IE Delete Browsiing History window

    4. Attempt to link to exchange.umich.edu.

  • Option 3

    1. From the Windows Start button, select the appropriate steps based on your operating system:

      • Windows XP
        1. Click Run.
            2. Start-Run

        2. In the Run window's Open field, enter cmd and click OK.

            3. Run window

      • Windows Vista
        1. Right-click on Command Prompt and select Run as administrator.
        2. If you receive a "Windows needs your permission" window, click Continue.

    2. When a black window opens, enter the following text: ipconfig /flushdns

        3. Black window

    3. When you see the "Successfully flushed" message, you can close the window and test your connection to exchange.umich.edu. If you are still unable to connect, please call 764-HELP [764-4357] Option 2.

«Return to Outlook Web Access (OWA) FAQ

«Return to Exchange General FAQ Table of Contents

«Return to Exchange Main Page

Windows Firefox

  • Option 1

    1. If you have a bookmark for OWA (exchange.umich.edu), delete it.

    2. Attempt to link to exchange.umich.edu. If you are successful, you can create a new bookmark.

  • Option 2

    1. Under the Tools menu, click Options.

        2. Firefox Tools menu

    2. In the Options window:

        Firefox Options/Privacy window

      1. click the Privacy tab.

      2. under the Private Data section, click Clear Now.

    3. Attempt to link to exchange.umich.edu.

  • Option 3

    1. From the Windows Start button, select the appropriate steps based on your operating system:

      • Windows XP
        1. Click Run.
            2. Start-Run

        2. In the Run window's Open field, enter cmd and click OK.

            3. Run window

      • Windows Vista
        1. Right-click on Command Prompt and select Run as administrator.
            2. Vista Start menu

        2. If you receive a "Windows needs your permission" window, click Continue.

    2. When a black window opens, enter the following text: ipconfig /flushdns

        3. Black window

    3. When you see the "Successfully flushed" message, you can close the window and test your connection to exchange.umich.edu. If you are still unable to connect, please call 764-HELP [764-4357] Option 2.

«Return to Outlook Web Access (OWA) FAQ

«Return to Exchange General FAQ Table of Contents

«Return to Exchange Main Page

Macintosh Safari

  • Option 1

    1. If you have a bookmark for OWA (exchange.umich.edu), delete it.

    2. Attempt to link to exchange.umich.edu. If you are successful, you can create a new bookmark.

  • Option 2

    1. Under the Safari menu, click Reset Safari.

        2. Safari menu

    2. In the Reset Safari window, click Reset.

        Safari Reset window

    3. Attempt to link to exchange.umich.edu.

  • Option 3

    1. In your Applications folder, open the Utilities folder, then double-click Terminal.

        2. Terminal window

    2. In the Terminal window, enter login and press Return.

    3. At the Login: prompt, enter your Macintosh User name and press Return.

    4. At the Password: prompt, enter your Macintosh User password and press Return.

    5. Based on your operating system, enter the appropriate bolded text:

        6. Mac OS X 10.4 (Tiger) lookupd -flushcache
        Mac OS X 10.5 (Leopard) dscacheutil -flushcache

    6. Press Return

    7. In the next line, enter logout and press Return.

    8. You can now close Terminal and test your connection to exchange.umich.edu. If you are still unable to connect, please call 764-HELP [764-4357] Option 2.

«Return to Outlook Web Access (OWA) FAQ

«Return to Exchange General FAQ Table of Contents

«Return to Exchange Main Page

Macintosh Firefox

  • Option 1

    1. If you have a bookmark for OWA (exchange.umich.edu), delete it.

    2. Attempt to link to exchange.umich.edu. If you are successful, you can create a new bookmark.

  • Option 2

    1. Under the Firefox menu, click Preferences.

        2. Firefox menu

    2. In the Main window:

        Firefox Main/Privileges window

      1. click the Privacy tab.

      2. In the Privacy window, click Clear Now.

    3. Attempt to link to exchange.umich.edu.

  • Option 3

    1. In your Applications folder, open the Utilities folder, then double-click Terminal.

        2. Terminal window

    2. In the Terminal window, enter login and press Return.

    3. At the Login: prompt, enter your Macintosh User name and press Return.

    4. At the Password: prompt, enter your Macintosh User password and press Return.

    5. Based on your operating system, enter the appropriate bolded text:

        6. Mac OS X 10.5 (Leopard) dscacheutil -flushcache
        Mac OS X 10.4 (Tiger) lookupd -flushcache

    6. Press Return

    7. In the next line, enter exit and press Return.

    8. You can now close Terminal and test your connection to exchange.umich.edu. If you are still unable to connect, please call 764-HELP [764-4357] Option 2.

«Return to Outlook Web Access (OWA) FAQ

«Return to Exchange General FAQ Table of Contents

«Return to Exchange Main Page

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March 31, 2008