About Us

Program Background

ITCS Education Services is dedicated to providing quality computer training and education to the University of Michigan faculty, staff, and students and any others in the larger community who want to learn with us. We measure our success by your success. We want our learners to not only master the technical skills they desire, but to be able to put their new skills to work for them. If you enroll in our workshops, we will work with you to make sure that you not only learn what you want to learn, but that you can apply your new skills to work more productively. Our instructors have varied backgrounds and wide-ranging interests. They are enthusiastic and experienced trainers who enjoy using their skills to help you get the maximum benefit from the information technology you use.

Instructors

Bernie Alexander

Bernie Alexander has over 12 years experience working professionally in the IT field as a technical specialist, network administrator, graphic designer, web developer, project manager, and trainer. He is at his best when translating "tech-speak" into easier to understand terms for his students, trainees, and customers. Bernie studied telecommunications, psychology, and graphic design at Eastern Michigan University.

Monica Hickson

Monica Hickson has worked with technology for more than 10 years. She began her career working at Ford Motor Company to train customers at one of the Big Three automakers. She then managed a computer department at Marygrove College where she gained instructional technology, management, and human resources skills. An adjunct professor for several community colleges, Monica has taught in both corporate and academic environments. She teaches a variety of software courses, including the MS Office suite (2003 and 2007) and Brio, and continues learning new products. She holds several degrees and certificates, including two associate's from Oakland Community College, a bachelor's in journalism from Wayne State University, and a master's in education (concentration in the adult learner) from Central Michigan University. Monica is currently pursuing projects related to technical training and education.

Carolyn Newman

Carolyn Newman teaches a wide variety of productivity software packages—including Visio, Photoshop, InDesign, Access, FileMaker Pro, Web publishing, and the MS Office packages—to faculty, staff, and students. Having taught workshops for ITCS Education Services since 1989, Carolyn enjoys helping people become more comfortable and efficient in their daily work and with new software. Workshop participants often regard Carolyn for her patience, knowledge, and ability to put individuals at ease. For the past 10 years, she has been an adjunct lecturer for LS&A's Comprehensive Studies Program, where she teaches a course acquainting incoming students with the University's computing environment. Carolyn, who is a life-long Ann Arborite, holds a bachelor's in education from the University of Michigan.