4-HELP and Online Consulting Successful Six
Supported Products and Services
Operating Systems
- Windows Vista
- Windows XP (Service Pack 2; Home and Pro)/Windows 2000
- Apple OS X (10.3.9 or greater)
E-Mail
- Pine on the ITS Login Service
- ITS Exchange Service access
- Mulberry 3.1.x for Windows, Mac
- http://mail.umich.edu/
- Mail.app for OS X (IMAP only; 1.3.x and higher on Mac OS X 10.3.9 and up)
- Thunderbird (IMAP only; 1.5 and up)
- Eudora (PC v7.1/Mac v6.2)
- Outlook (Office XP(2002) and 2003 and up)
- Outlook Express (v6 and up)
- Entourage (Office 2004)
- Netscape (7.x, configuration support only)
- Windows Mail (configuration support only)
Uniqname & Password
- Where to obtain
- How to use for authentication
- How to get password changes
Login Service
- How to access
- Basic Unix utilities (rm, mv, cp, talk, ls, etc.)
- E-Mail Access (Pine)
- Electronic Directory (dua)
Online Directory Service (X.500)
- Unix access via dua
- Access via directory web page
- Modification of individual entries (e-mail address, vacation message and personal info)
- Creation and maintenance of groups
IFS
- Subscriptions
- Access control via PTS groups & fs command
- Access via sftp options
- Personal home pages in IFS (creating directory, setting permissions, filename)
Kerberos Authentication
- Macintosh authentication via Kerberos for Mac OS X
- Windows authentication via Kerberos Authentication
Anti-Virus
- Obtaining and using VirusScan (Windows)
- Obtaining and using Sophos (Mac)
- Disinfecting viruses
- Mac OS X, Windows XP/Vista
Macintosh Applications
- Macintosh Internet Access Kit applications
- Fugu (OS X)
- Kerberos for Mac OS X
- Sophos Anti-Virus
- Unified Messaging web access
Windows Applications
- Windows Internet Access Kit applications
- SSH Secure Shell
- Kerberos authentication
- VirusScan
- Unified Messaging web access
Other
- ITS Family Housing DSL Service
- Basic HTML
Assistance No Longer Provided
- In-state Michnet and MGS/International dial-in service
- Windows 3.1, 95/98/NT/ME OS and applications
- Mac system software lower than 10.3.9
- Desktop hardware (drives, printers and other peripherals/accessories)
- Word Processing (Word, Rackham style sheets)
- Spreadsheets/Charting (Excel, Delta Graph)
- Databases (FileMaker, FileMaker Pro, FoxPro, dBase)
- Graphics (PowerPoint)
- Desktop Publishing (PageMaker)
- Multimedia (Photoshop)
- Bibliographic Software (EndNote, ProCite)
- Lotus Notes
- Non-secure telnet and FTP connections to U-M
« Six Simple Things to Know Before Contacting 4-HELP
